time of thin blood

the burden of genius..

Friday, December 01, 2006

customer service from hell

it's not cute.

okay, so i was at the local 24/7, ground floor of the office building. i was in a damn hurry, 'cause i had to buy a bottle of pepsi minutes before i start my shift.

it was a friggin' long line. the thing is, there were two cash registers, and only one was active. i know for a fact that both of them are functional, because i just bought something else minutes ago.

one effhin' long line. the other cashier (who happens to be a male) was so busy chatting an' laffin' with a female co-worker. too busy indeed. too busy chattin'. an' laffin'. an' effhin' flirtin'.

they didn't notice that the customers were already getting bent outta shape.

maybe they did. but they didn't care.

what's craziest is when i leaned sideways to look at what's goin' on in fronta the line, the bonehead cashier is flirting with the attractive lady who obviously doesn't seem to be interested in him. the guy was twitchin' an' shi*. he was wired like crazy and he kept cheesin' all typesa jerky gestures, askin' so many obvious questions from the irritably disarrayed yet keeping polite lady. i can tell the lady was just putting up with the damnable guy's crap to avoid embarassment.

yet he kept on laughin' and smilin' and actin' cute.

i appreciate customer service people who smile a lot. i just think that his smiles an' gestures are gettin' offhand and very inappropriate, considering the situation that we were all in.

yup. an effhin' long line. an' gettin' cuter.

after the lady, another lady. unfriggin' believable. the idiot is flirting with all the women, as if they were all lined up for him . what a superstar. a very remarkable fellow. goddamn.

yep, he's cheezin'. sonofagun is good.

i kept my cool for a few more minutes. fourth lady. i flipped.

that is not cute! not...cute!

i crashed in, "ahurrm...can you.....please?! i'm in a hurry, okay?!". the amount of frustration and emotional discomposure was obviously detectable in my stammering voice.

my calm was seriously damaged, man.

uncool.

he was surprised. humiliated. he shut his trap and processed the remaining customers thrice as fast as how it was, minutes ago. he never looked up again.

the other cashier opened a new line so he can help out with the pileup soon as he overheard my higher than average decibel level blurt (i was wearin' head phones, i didn't mean to shout...really..).

i got what i needed and gave my thanks to the guy, with a wicked grin. he just frowned an' kept on cashing in.

"do what you're paid to do....earn your keep", i thought.

quit your job if it's not for you.

i know i should've held back. but it will keep going on like that. somebody has to speak up. these people need to learn somethin'. i figured i was a saviour, y'know, 'cause i actually helped out the others, 'cause they were dying to speak up, they just didn't want any unneccessary attention. they must've thought that it could backfire, y'know.

i wouldn't, but he just dried my well of patience. i was in a real hurry. people.

customer service from hell.

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